Terms and Conditions


These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word ‘You’ or ‘Your’ it means the Customer or the Customer's Agent/Servants: ‘We’, ‘Us’, ‘Our’ or ‘APMT’ means the Remover Am Pro Movers Transportation. These terms and conditions can be varied or amended subject to prior written agreement. In Clauses 8, 9, 10, and 11 We limit or exclude Our liability for loss and damage.

We recommend You arrange insurance to cover Your goods or premises. We are able to arrange insurance for Your benefit upon request. This insurance will be separate from this contract and subject to the terms and conditions of the policy.

  1. Our Quotation

    1. Our quotation, unless otherwise stated, does not include insurance, cancellation/postponement waivers, customs duties, port charges including (but not limited to) demurrage, inspections, or any fees, or taxes payable to government bodies or agencies.

    2. Our Quotation is valid for one days from the date of issue. Unless already included in Our Quotation, reasonable additional charges will apply in the following circumstances:

      1. If the work does not commence within one days of acceptance;

      2. Our costs change because of currency fluctuations, changes in taxation, freight, fuel, ferry or toll charges beyond our control.

      3. We have to collect or deliver goods at your request above the ground floor on landed property.

      4. (Basic Package – 1 ton = Less than 10 Boxes)

        (Basic Package – 3 tons = Less than 20 Boxes)

        (Basic Package – 5 tons = Less than 30 Boxes)

      5. We supply any additional services, including dismantling, disposing, moving or storing extra goods with charges(these conditions apply to such work).

      6. The entrance or exit to the premises, stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles.

      7. We have to pay parking or other fees or charges (including fines where you have not arranged agreed suspension of parking restrictions) in order to carry out services on Your behalf. For the purpose of this Agreement parking fines for illegal parking, caused by Our negligence, are not fees or charges and You are not responsible for paying them. In other, we are not to pay parking 'permit' restrictions by the management of building.

      8. There are delays or events outside Our reasonable control which increase or extend the resources or time allowed to complete the agreed work

      9. If We fail to arrive in the truck as agreed upon, We will compensate by making trips equivalent to the initial truck load. However, this only works when our truck is smaller than the agreed upon.

      10. IWe agree in writing to increase Our limit of liability set out in Clause 8.1 prior to the work commencing.

    3. You agree to pay any reasonable charges arising from the above circumstances.

  2. Work not included in the quotation

    1. Unless agreed by us in writing, we will not:

      1. Dismantle or assemble furniture of any kind

      2. Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.

      3. Take up or lay fitted floor or wall coverings.

      4. Move items from a site, unless properly lit and floored and safe access is provided.

      5. Move or store any items excluded under Clause 4.

  3. Client’s responsibility

    1. It will be your responsibility to:

      1. Arrange adequate insurance cover for the goods submitted for removal transit and/or storage, for premises during removal, against all insurable risks as Our liability is limited under clauses 8.1 and 8.2.

      2. Obtain at Your own expense, all documents, permits, permissions, licenses, customs documents necessary for the removal to be completed.

      3. Pay for any parking or meter suspension charges incurred by Us in carrying out the work. (Refer sub-clause 1.2.6)

      4. Be present or represented throughout the collection and delivery of the removal.

      5. Where We provide You with inventories, receipts, waybills, job sheets or other relevant documents You will ensure that they are signed or conform(online) by You or Your authorized representative as confirmation of collection or delivery of the Goods.

      6. Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.

      7. Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.

      8. Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.

      9. Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.

      10. Ensure that all domestic and garden appliances, including but not limited to washing machines, dish washers, hose pipes, petrol lawn mowers are clean and dry and have no residual fluid left in them;

      11. Provide Us with a correct and up to date contact address and telephone number during removal transit and/or storage of goods.

      12. Arrange appropriate transport, storage or disposal of goods listed in clause 4

    2. Other than by reason of Our negligence or breach of contract, We will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.

  4. Goods not to be submitted for removal or storage

    1. Unless previously agreed in writing by a director or other authorized company representative, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by Us. The items listed under a below may present risks to health and safety and of fire. Items listed under b to h.

      1. Below carry other risks and You should make Your own arrangements for their transport and storage.

      2. Potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.

      3. Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, mobile telephones, portable media and computing devices, stamps, coins, or goods or collections of any similar kind.

      4. Goods likely to encourage vermin or other pests or to cause infestation or contamination.

      5. We shall notify you in writing as soon as practicable if any of the Goods, are in Our opinion hazardous to health, dirty or unhygienic or likely to attract vermin or pests and under what conditions we would be prepared to accept such Goods or whether we refuse to accept them. Should we refuse to accept the goods We will have no liability to You.

      6. Perishable items and/or those requiring a controlled environment.

      7. Any animals, birds, fish, reptiles or plants.

      8. Under no circumstances will Prohibited or stolen goods, drugs or pornographic material be moved or stored by Us.

  5. Ownership of the goods

    1. By entering into this Agreement, you guarantee that:

      1. The goods to be removed and/or stored are Your own property, or the goods are Your property free of any legal charge; or

      2. You have the full authority of the owner or anyone having a legal interest in them to enter into this Agreement and You have made the owner fully aware of these terms and conditions prior to entering into this Agreement and that they have agreed to them. 5.1.3 If at any time following the implementation of this agreement to its termination another person has or obtains an interest in the goods You will advise Us of their name and address in writing immediately.

      3. You will provide a full indemnity and pay Us in respect of any claim for damages and/or costs brought against Us if either statement made in a or b.

      4. If You wish to transfer responsibility of this Agreement to a third party You will advise Us in writing giving Us their full name and address. We will issue a new agreement to them. Our Agreement with You will remain in force until We have received a signed agreement from the third party.

  6. Charges if You postpone or cancel the removal

    1. Our agreement to waive the charges is conditional upon Us receiving written notice of Your intention to Cancel/Postpone no later than 17:30 hours on the preceding Working Day before Services commence. If you postpone or cancel this Agreement, without any prior notice, We reserve the right to charge you a reasonable postponement or cancellation fee*.

  7. Payment

    1. Unless otherwise agreed by Us in writing, payment is required in by cleared funds before the removal period and the remaining balance, after. In default of such payment We reserve the right to refuse to commence removal or storage until such payment is received or take legal action towards the client.

    2. Types of payments:

      1. 50% deposit from the agreed amount and 50% upon completion for residential offline booking.

      2. 70% deposit from the agreed amount and 30% upon completion for commercial offline booking.

      3. 70% deposit from the agreed amount, 20% during job and 10% upon completion for commercial offline booking.

      4. 100% full of payment from agreed amount for residential or commercial offline booking.

      5. 100% full of payment from agreed amount for residential online booking platform.

      6. 100% full of payment from agreed amount for commercial online booking platform.

  8. Our liability for loss or damage

    1. We do not accept liability for any goods without insurance coverage and any confiscated, seized, removed or damaged by Customs Authorities, Government Agencies and others.

    2. For the purposes of this Agreement an item is defined as:

      1. The entire contents of a any house hold item, box, parcel, package, carton, or similar container; and

      2. Any other object or thing that is moved, handled or stored by us.

  9. Damage to premises or property other than goods

    1. Because third party contractors or others are frequently present at the time of collection or delivery it is not always possible to establish who was responsible for loss or damage. Therefore Our liability is limited as follows:

      1. If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only and the claim value not above RM100

      2. If We cause damage as a result of moving goods under Your express instruction, against our advice, and where moving the goods in the manner instructed is likely to cause damage, We shall not be liable.

  10. Exclusions of liability

    1. We shall not be liable for loss or damage caused by fire or explosion or in breach of contract. It is Your responsibility to insure Your Goods. If You ask Us in writing to arrange insurance cover for You We will, provided You declare the full replacement value of Your Goods and pay the premium in advance.

    2. We shall not be liable for delays or failures to provide the services under this Agreement as a result of war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, adverse weather, third party industrial action, re-scheduled sailing, departure or arrival times, port congestion (overseas only), or other such events outside our reasonable control.

    3. We will not be liable for any loss, damage or failure to produce the goods as a result of:

      1. Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.

      2. Moth or vermin or similar infestation.

      3. Cleaning, repairing or restoring unless We arranged for the work to be carried out.

      4. 4 Changes caused by atmospheric conditions such as dampness, mold, mildew, rusting, tarnishing, corrosion, or gradual deterioration unless directly linked to ingress of water. OR

      5. For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not or with both packed and unpacked by Us.

      6. For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment related external internal damage.

      7. For any goods which have a pre-existing defect or are inherently defective.

      8. For perishable items and/or those requiring a controlled environment.

      9. Loss of structural integrity of furniture constructed of particle board resulting from crumbling of the board.

      10. For items referred to in Clause 4.

    4. No employee of Ours shall be separately liable to you for any loss, damage, mis-delivery, errors or omissions under the terms of this Agreement.

    5. We will not be liable for any loss or damage caused by Us or Our employees or agents in circumstances where:

      1. there is no breach of this Agreement by Us or by any of Our employees or agents

      2. such loss or damage is not a reasonably foreseeable result of any such breach.

  11. Delays in transit

    1. Other than by reason of Our negligence or breach of contract, We will not be liable for delays in transit.

    2. If through no fault of ours We are unable to deliver Your goods, We will take them into store. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at Your expense.

    3. Any transit times quoted by Us are estimated and based upon information known to Us at the time. Transit times may vary due to a number of factors outside Our control including but not limited to changes in sailing or departure dates made by the freight/shipping company, changes in the routes used by the freight/shipping company and port congestion. We will advise You of any material changes to the transit times as soon as We become aware. We will not be liable for any loss or damage incurred by You as a result of delays in transit time unless directly attributable to Our negligence or breach of contract.

  12. Our Right to Hold the Goods (lien)

    “Lien” is the legal right of the remover to hold goods until the customer has paid all outstanding charges. We shall have a right to withhold and ultimately dispose of some or all of the goods if You fail to pay the charges and any other payments due under this or any other Agreement. These include any charges that We have paid out on Your behalf. While We hold the goods You will be liable to pay all storage charges and other costs (including legal costs) reasonably incurred by Us in recovering Our charges and applying Our right of lien. These terms and conditions shall continue to apply.

  13. Route and method

    1. We have the right to choose the method and route by manually or by Our platform which to carry out the work and the location in respect of storage.

  14. Advice and information for International Removals

    1. We will use Our reasonable endeavours to provide You with up to date information to assist You with the import/export of Your goods. Information on such matters as national or regional laws and regulations which are subject to change and interpretation at any time is provided in good faith and is based upon existing known circumstances. It is Your responsibility to seek appropriate advice to verify the accuracy of any information provided.

  15. Applicable law

    1. Any dispute between us will be governed by the non-exclusive law and jurisdiction of the Malaysian Courts. If you currently reside or are moving to a place outside the jurisdiction of the Courts of Malaysia, alternative laws or jurisdiction of local courts may apply subject to our written agreement prior to the work or services commencing.

  16. Your forwarding address

    1. If You instruct Us to store Your goods, You must provide a correct and up to date address and telephone number and notify Us if it changes. All correspondence and notices will be considered to have been received by You seven days after sending it by first class post to Your last address recorded by Us

    2. If You do not provide an address or respond to Our correspondence or notices, We may publish such notices in a social media. Such notice will be considered to have been received by You in seven days after the post publicized. Note: If We are unable to contact you, We will charge you any costs incurred in establishing Your whereabouts

  17. Our right to Sell or dispose of the Goods

    1. If payment of Our charges relating to Your goods is in arrears, and on giving You three months’ notice, We are entitled to require You to remove Your goods from Our custody and pay all money due to Us. If You fail to pay all outstanding amounts due to Us, We may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to You. The net proceeds will be credited to Your account and any eventual surplus will be paid to You without interest. If the full amount due is not received, We may seek to recover the balance from You.